W hat is the definition of L1, L2 and L3 UNIX / Linux / IT support? What is the meaning of L1,L2 and L3 IT support? What is level of support for sys admin jobs? Generally L1, L2, and L3 support apply to any form of technical support such as mobile phones, electronics devices, computers, servers, and networking devices. All levels have different meanings and differ slightly from company to company and IT support groups. Basically, each person working at each level must have more experience and education in the field of support than its previous level. L1 is nothing but Level 1 support which is provided by a call center support person or engineer. L1 tech usually follows certain steps to solve the problem. In other words L1 will ask you various questions and some sort of software will be used to map your answers to further questions. L1 support takes your requests using the telephone, email or chat sessions. This kind of support engineers are are trained on the product with limited exp...